Published: January 2, 2025 · Effective date: January 2, 2025
Welcome to RPAChat. You should read these terms in full, and pay particular attention to the passages in bold. If you do not agree with any part of this agreement, please do not register for or use our services. If you register and tick “I agree to the Terms of Service” when you first sign in to the service, you are deemed to have read and agreed to this agreement and to have voluntarily accepted all of its contents.
Your access to and use of the service is also governed by our Privacy Policy. That privacy policy, together with all other related agreements, rules, terms, announcements, notices, explanations and prompts relating to the service that we have published or may publish in future, form an inseparable part of this agreement and have the same legal effect as it.
Before you begin to register for and use our services, please read and fully understand this agreement, in particular the clauses that exclude or limit liability and the clauses on rights and licences, the use of information, governing law and dispute resolution. Content highlighted in bold deserves your special attention.
By registering for, signing in to or using our products, you are deemed to have read and agreed to accept this agreement in its entirety. If you object to any of its clauses, you must stop using our products immediately.
1.1 Corporate user (also “you” or “user”): where your employer or another organisation connected with you has agreed a subscription with us, in writing or by other reasonable means, in respect of your use of the service, and you use the service as authorised or invited by that organisation. A corporate user creates an account (an administrator account by default) by registering with an email address.
1.2 Authorised user: a user who uses the service as authorised or invited by a corporate user (including the corporate user's administrator users and hosted users). Only users belonging to the same organisation as the corporate user may be invited to become authorised users.
2.1 As an authorised user, you may be invited to use the service by a corporate user who sends you a verification code or a link, and you may use that code or link to create a platform account by email in your capacity as an authorised user of that corporate user. You agree that you will not share the code or link with, or disclose it to, anyone other than the corporate user's personnel who invited you to use the service, failing which you bear the corresponding legal liability for the breach. You further agree that, so that you and the corporate user's other authorised users can use certain features of the service, the corporate user may — where you have authorised this — share your information with us and with its other authorised users. When collecting, using and sharing your information, the corporate user must itself ensure that its conduct complies with applicable laws and regulations. We process your information only as instructed by the corporate user and do not accept legal liability for that corporate user's conduct. Please read the provisions of the Privacy Policy that deal with this situation carefully.
2.2 While you accept an invitation to become, and remain, an authorised user of a corporate user, you may use the services that the platform provides to that corporate user and its authorised users. In that case, you confirm that you authorise the corporate user to which you belong to manage your authorised-user status and the associated entitlements on the platform, including but not limited to adding or removing you, adjusting your permissions on the platform and restricting the services available to you. You warrant that, in addition to complying with the platform's agreements and rules, you will use the service within the scope of authorisation and in accordance with the usage rules of that corporate user. If you cease to be an authorised user of the corporate user, we are entitled, on that corporate user's instructions, to delete the service content associated with that status.
2.3 Where you use the service as an authorised user of a corporate user, you confirm that the service is a work tool for use by the corporate user to which you belong, and is not a product for your personal use in daily life.
2.4 Both corporate users and authorised users are governed by this agreement. Where you access or use the service on behalf of a corporate user, you agree and confirm on behalf of that corporate user that it accepts this agreement.
3.1 You confirm and agree that, before you register for and use the service, you have the legal capacity appropriate to your acts as required by the laws of the People's Republic of China. If you carry out corporate-user account operations in the name of your employer or another organisation connected with you, you warrant that you have obtained sufficient authorisation from that organisation. If you do not have the above capacity and authorisation, please do not use the service; otherwise we are entitled to suspend or terminate your account and to pursue your liability for breach, and you bear all resulting consequences.
3.2 To become our user, you need to complete the information requested on the registration page, read and agree to this agreement, complete the full registration process and pass our review.
The account name, nickname, avatar and similar details you set must not breach national laws, regulations or the rules governing account registration. You must not open an account in another person's name without their permission (including but not limited to using another person's name, business name, trade name or avatar, or adopting any other means likely to cause confusion), and you must not register accounts in bad faith. You must not gift, lend, transfer, lease, sell or otherwise license your account to another person. Where there is evidence, or where we determine under the platform rules, that you have registered improperly or improperly used multiple accounts, we may freeze or close your account, refuse to provide the service and take other measures; and if this causes loss to us or to related parties, you are also liable to compensate.
3.3 You understand and confirm that, so that you can make better use of our services, we may require you to complete real-name verification of the company or the individual in accordance with applicable laws and regulations.
3.4 We confirm your identity on the basis of the sign-in details you set, such as your account name and password. You understand and agree that we are under no obligation to verify the true identity of the person signing in to the account; we merely compare the username and password entered against the data in our database and, once they match, that username and password can be used to access the various services we provide to corporate users. We accept no liability arising from sign-in activity not carried out by you. You further understand and agree that any operation carried out through your account and password constitutes your own act and that you bear full responsibility for its use.
3.5 After a corporate user subscribes to the service through the means and channels we designate, we grant a number of corporate-user administrator accounts. With the corporate user's written authorisation, you may use such an administrator account. The corporate user can use the administrator account to invite authorised users and to assign or change their permissions. Before inviting members to join the platform and enabling the above features, the corporate user and its authorised administrators must give those members a full explanation (including but not limited to the fact that the corporate user will provide us with the authorised users' information) and obtain the explicit consent of all authorised users.
3.6 Where the relevant conditions are met, you may apply to close your platform account. You may only apply to close your own account, and you must follow the corresponding process. Once the account is closed, you will no longer be able to sign in to or use it, and you will not be able to recover any content or information in or associated with it. We will delete or otherwise process all information relating to your account as you request, except where laws and regulations provide otherwise. After closure, you remain responsible for your conduct during the period in which you used the service. To close your platform account, please contact the relevant personnel through your corporate customer group chat, or email info@dpclouds.com.
This agreement applies to the services we provide through the web and other platforms (the “platform”).
Once you have completed the process as we direct, made payment and passed our review, we will activate an administrator account and the corresponding permissions for you.
(1) The platform provides you with a technical support service. The service data generated when you use it (including chat records and customer information) is stored on the applicable servers, and we do not review that content without permission. The corporate user is itself responsible for the security and confidentiality of the data stored on its servers, and for backing that data up as needed. For content we review with permission, we determine the manner of use and the retention period according to the actual purpose of that use.
(2) So that you can use the service properly and enjoy a better experience, we have integrated certain third-party services. Please observe the usage agreements, developer documentation and other standards and technical requirements of those third parties. When you use WhatsApp or other chat app capabilities through the service, you must also comply with the business messaging policies and usage rules of the relevant platform (including but not limited to the policies of the WhatsApp Business Platform). Any account restriction, ban or penalty resulting from your breach of those platform rules is your own responsibility.
We are continuously improving and optimising the service, and we are entitled to adjust its content, features and quality as circumstances require. In that case you have no right to require us to refund service fees, pay compensation or accept any other liability.
Fee levels and payment methods are as set out in the announcement published on our website and in effect at the time of payment.
We will send you a payment reminder before your subscription expires. If you do not pay before the subscription expires, the service will terminate at the end of the subscription period. If you have still not paid within 30 calendar days after the end of the service period, we are entitled to delete all data generated during your use of the service, without any legal liability.
5.1 We will configure back-office administration permissions for the administrator you designate, based on the circumstances of the business and the service type you have chosen, and you decide how those permissions are used. The acts of your administrator are deemed to be your acts, and you bear the consequences and liability for all of them. In performing the administrator's duties you must comply with laws and regulations, these terms, and the various rules we have published or may publish or update in future.
5.2 You must ensure that neither you nor your authorised users use our services in bad faith for non-compliant operations or unlawful profit. You are jointly and severally liable for all acts carried out by your authorised users when using the service.
6.1 You undertake that you have the legal capacity necessary to use the service and that you are entitled and able to agree to this agreement and the related agreements in full.
6.2 You understand and agree that the account through which you use the service is maintained and used by you independently and at your sole responsibility, and that we neither do nor can take part in any activity involving the use of that account. You must keep the account's username and password safe and are responsible for every operation carried out under the account.
6.3 You must provide prompt, detailed and accurate registration information, and update and supplement it promptly when it changes. Where the law expressly requires us to verify the information of certain users, we will check and verify your information from time to time in accordance with the law, and you must cooperate by providing up-to-date, truthful, complete and valid information.
6.4 You must not provide or transfer any documentation, images or technical interfaces relating to the service to any third party, and you must not use the services, information or content we provide to carry on any commercial activity outside this agreement.
6.5 When using the service, you must not:
6.6 If, in the course of using the service, you breach laws, regulations, policy, public order and morals or this agreement, we may send you a warning. If you undertake in writing not to repeat the conduct, we decide whether to suspend or terminate your use. Where necessary or urgent, we may take immediate measures without warning, such as deleting the inappropriate content you have published, and suspend or terminate the service to you.
6.7 If we confirm that you have again breached laws, regulations, policy, public order and morals or this agreement, we are entitled to suspend or terminate your use directly, without prior notice or warning.
6.8 You must ensure that neither you nor your end users use our services in bad faith for non-compliant operations or unlawful profit. You are jointly and severally liable for all acts carried out by your end users when using the service.
6.9 You bear, at your sole cost, any claim, action or proceeding arising out of or connected with your use of the service or your breach of this agreement, including any liability or cost arising from claims, losses, damages, actions, judgments, legal costs and lawyers' fees; we are liable to third parties only to the extent of our own fault. In addition, if your conduct causes us to incur expenditure or loss — for example where we first bear an administrative penalty or a liability in damages for infringement caused by your conduct — we are entitled to recover it from you so that we are held harmless.
7.1 All intellectual property rights (including but not limited to copyright, trade mark rights, patent rights and trade secrets) and other related rights in all computer software, programs, technology, products and other information contained in the platform (including but not limited to text, images, audio, video, charts, interface design, layout frameworks, related data and electronic documents) belong to us or to our affiliates or partners. You must not engage in any act that infringes the platform's intellectual property or other lawful rights and interests; otherwise we or the relevant affiliates or partners will pursue your legal liability under applicable laws and regulations and this agreement.
7.2 As regards the content you publish through the platform (including but not limited to text, images, audio, video, charts, related data and electronic documents), you or the relevant rights holder own the lawful rights and interests in it. You warrant that the content you publish through the platform will not infringe the intellectual property or other lawful rights and interests of any third party.
8.1 We will safeguard the proper operation of the service to the greatest extent possible at the current level of technology, in order to protect your interests. The service is provided on an “as is” basis, and we make no express or implied warranty in respect of it, including but not limited to any warranty as to its fitness for purpose or continuity.
8.2 We are entitled to adjust, modify, improve, optimise, upgrade or withdraw the service in line with our business development plans or the requirements of national laws, regulations or regulators, and you may not pursue us for breach of contract or infringement on that basis.
8.3 We are entitled to decide independently to restrict or limit the activation of the service and the parties it is provided to, and to carry out reviews from time to time by technical means to ensure that your use does not breach laws and regulations or this and related agreements. Our review does not, however, constitute approval or a warranty of the lawfulness of your use of the service, and you bear all liability and consequences arising from it independently.
8.4 We are entitled to detect malicious conduct and to take restrictive measures until the risk is resolved.
8.5 We are entitled to terminate this agreement, or to suspend or interrupt the provision of the services under it, on the basis of our own business decisions, government requirements or opinions, force majeure or similar reasons, or to transfer our rights or obligations under this agreement to another affiliated undertaking without diminishing your rights. Where this occurs, we are entitled to notify you by an announcement or another reasonable means, and we need not pay compensation or accept any other liability. However, where the service is terminated for reasons attributable to us, we will refund service fees you have paid but not consumed, and will provide a reasonable period for you to download and migrate the data generated during your use of the service; once that period expires we no longer bear responsibility for maintaining or retaining that data.
9.1 You acknowledge and agree that we are not liable for any damages that may be caused to you, including but not limited to loss of property, revenue or data and other intangible loss, in the following circumstances:
If you suffer any personal or financial loss, damage or injury when using the services we provide, we accept no liability except as expressly provided by law.
9.2 Given the particular nature of network services (including but not limited to server stability, the existence of malicious network attacks and other circumstances beyond our control), the adjustment of policy and regulation from time to time, and the uncertainty of the platform's future development and operation, you agree that we are entitled to change, suspend or terminate part or all of the service (including paid services) at any time.
9.3 You understand that we need to inspect and maintain the platform's systems and equipment periodically or from time to time, which may interrupt the service for a reasonable period. We accept no liability for this, but will give advance notice wherever possible.
9.4 You acknowledge and agree that the platform may contain advertising from us, our affiliates, our partners or other third parties. You should treat the information in such advertising with care and are responsible for any transaction connected with it. Except as provided by laws and regulations, we are not liable for any loss you suffer as a result of such advertising.
10.1 If you breach this agreement, we are entitled, according to the nature and seriousness of your conduct, to take one or more of the following measures against you or your account:
Except as provided by laws and regulations or as otherwise stated by us, we owe no liability to you and/or any third party.
10.2 You bear all liability arising from your breach independently, and must compensate us in full for any loss it causes us. We will also report to the relevant authorities where necessary and cooperate with their actions, in accordance with the laws, regulations and policies of mainland China. We reserve the right to determine independently whether a customer's conduct meets the requirements of these terms. If you breach them, we are entitled to impose penalties, including but not limited to suspending, interrupting or terminating the service without notice, without refunding any fees you have paid and without liability in damages.
11.1 Each party undertakes to keep confidential the confidential information belonging to the other party that it learns in the course of discussing, entering into and performing this agreement and that cannot be obtained through public channels. The receiving party must not disclose all or part of that information to any third party without the consent of the disclosing party. This confidentiality obligation survives the termination or rescission of this agreement.
11.2 Confidential information means any non-public information disclosed by the disclosing party to the receiving party before or after this agreement is signed, whether in writing, orally or otherwise, including but not limited to information relating to works, technology and business operations. Information relating to works includes original artworks, photographs, drafts and parameters; technical information includes technology, designs, drawings, translations, icons, models, processes, methods of calculation, software programs, software source files and records or results of research and experimental work; business information includes operational information, tender documents, financial and business data, personnel data, procurement materials, customer records and sales data.
We attach great importance to the security of user information and the protection of privacy, and will do our utmost to safeguard the personal information you provide or generate when using the service. The collection, storage, use and disclosure of your personal information is governed by our Privacy Policy. Please read it in full so that you can better protect your own personal information and that of your end users.
13.1 We will communicate all notices under this agreement to you by one or more of the following means: an on-page announcement, SMS or email. Such a notice is deemed served on the day it reaches your receiving system. Our notices may materially affect your rights and obligations, so you should read and acknowledge them promptly.
13.2 The telephone number, email address and postal address entered in your account information are treated as your valid addresses for notice. You must update them promptly when they change. If a notice (including but not limited to a change to this agreement or a legal document) cannot be served or is not served promptly because the contact details you provided are inaccurate or you did not notify us of a change, you bear the resulting legal consequences.
13.3 We will amend the terms of service where necessary. Where we make or amend this agreement or any rules governing the internet and mobile network services we provide to you, we will publish notice in advance on this page, the corresponding pages or by other means, and you should sign in to this page and the other relevant pages regularly to keep up with the current text. Amended agreements and rules take effect automatically once published on this page and the relevant pages. If you do not agree with an amendment, you must immediately stop accessing or using our services and contact support to close your account; if you continue to use the platform's services, you accept the amended agreements and rules.
13.4 This agreement terminates automatically in any of the following circumstances:
13.5 Once this agreement terminates, your right to use the service ends. We will no longer be able to provide you with any service or perform any other obligation, including but not limited to retaining or displaying any information in your former account, such as sending the materials you created to you or to a third party. Termination does not affect the validity of the intellectual property clauses or of any other clause that by its nature should survive.
14.1 Governing law: the making and interpretation of this agreement, and the resolution of disputes arising in the course of its performance or connected with it, are governed by the laws in force in mainland China.
14.2 Jurisdiction: the conclusion, performance and interpretation of this agreement and the resolution of disputes are governed by the laws of mainland China. If a dispute arises between the parties over the contents of this agreement or its performance, the parties will use their best efforts to resolve it amicably; failing agreement, proceedings should be brought before the people's court with jurisdiction at the location of the company providing the service.
14.3 If any clause of this agreement is held to be repealed, invalid or unenforceable for any reason, that clause is severable and does not affect the validity and enforceability of the remaining clauses.
14.4 You confirm that this agreement constitutes your full acceptance of its contents; before confirming, please ensure that you have read, fully understood and comprehended all of it.
14.5 If you have any question about this agreement, please contact info@dpclouds.com.
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